IN WHICH CASES I CAN EXCHANGE OR RETURN AN ITEM?
If you have received an order in bad conditions
The size you have purchased is not the correct one and you would like to exchange it?
In any case, is mandatory that the products subject to exchange or return be in perfect condition and without obvious signs of usage. Otherwise, it will not be possible to exchange or return them. It is your responsibility to send them in the original packaging to ensure that the items arrive at KalismaBijoux in perfect conditions. If the items are received in poor conditions, we will not be able to affect the return requested.
The time period to exchange or return an item is 15 days from the delivery date of the order.
WHAT SHOULD I DO TO MAKE AN EXCHANGE OR A RETURN?
Send us an email to firstname.lastname@example.org explaining your intention of exchanging or returning an item.
Once your exchange is approved by our Customer Service, you must send the item in the original packaging through a certified mail. When we receive the package back, we will make you a voucher with the product value which can be used to make another purchase. This voucher will be valid for 90 days.
You have 15 natural days from the date of receipt of the order to return any item of your order. You must follow the exchange procedure.
KalismaBijoux is not responsible for any case of loss the package must have experienced. It is the customer's responsibility to ensure the package arrives at our premises in perfect conditions.
All KalismaBijoux pieces have a warranty of 1 month from the delivery date of the order. The warranty will be only applied to those cases in which there is a manufacturing defect and, the damage has not been caused for inappropriate use. KalismaBijoux will study in detail if, in any case, the defect has been caused for incorrect use of the pieces.