We are excited for you to receive your items and we aim to make the delivery process as smooth as possible. Our team ships orders from Tuesday to Friday from our warehouse located in the beautiful city of Madrid, Spain.
Shipping Options and Delivery Times
We offer Standard Shipping at a nominal fee of $3.85. Our estimated delivery times vary depending on your location:
- USA, Canada, and Australia: 5-15 business days
- Europe: 3-12 business days
- Rest of the world: 10-30 business days
Do remember, these timings are given as an estimation, as real-world factors such as weather and customs can occasionally cause delays.
Good News! We provide FREE standard shipping on all orders over $35.
Please note that under certain circumstances, factors like adverse weather conditions, custom clearances, and high order volumes may extend the shipping time up to 6 weeks.
Tracking Your Order
We know how eagerly you await your order. So, once your order has been dispatched from our warehouse, you will receive an email notification with all your shipping information and the tracking number. Do keep an eye on your junk email folder just in case our emails end up there.
Please bear in mind that you will not receive tracking information until your order is processed and shipped. Also, your order tracking number will be active until the order leaves Spain.
If, for some reason, you can't find your shipment confirmation email, no need to worry. You can easily track your order through your Account Page.
Incorrect Item or Missing Item
We strive for perfection, but in case you encounter any issues like missing items from your order or receiving an incorrect item, we sincerely apologize for the inconvenience. Please reach out to our Customer Care team at your earliest convenience, and we will ensure the issue is resolved promptly and to your satisfaction.
Thank you for choosing us for your purchase. We are dedicated to making your shopping experience seamless and enjoyable.